SAMPLE BUILDS

Four engagements, drawn to scale

These are illustrative engagement shapes, not delivered client work. They show how we scope, staff, and sequence a build, so you can see where yours would land.

SUPPORT · CHAT

Tier-one deflection agent

A support agent grounded in an existing help centre and ticket history, with confidence-gated handoff to a human queue.

TIMELINE

6 weeks to production

TEAM

1 engineer, 1 lead

MEASURED ON

Deflection rate, escalation accuracy, CSAT on resolved chats

FINANCE · AUTOMATION

Invoice intake and reconciliation

Extraction from mixed-format supplier invoices, matched against purchase orders, with a review queue for anything below threshold.

TIMELINE

8 weeks to production

TEAM

2 engineers, 1 lead

MEASURED ON

Straight-through rate, extraction accuracy, hours returned monthly

SALES · VOICE

Inbound qualification line

A voice agent that answers on the first ring, qualifies against your criteria, books into the calendar, and writes the summary into CRM.

TIMELINE

7 weeks to production

TEAM

2 engineers, 1 lead

MEASURED ON

Answer rate, qualification precision, booked-meeting conversion

OPERATIONS · APP

Field-ops assistant

A mobile client for technicians — job context, photo capture, structured reporting, and a model that drafts the write-up before they leave site.

TIMELINE

12 weeks to production

TEAM

3 engineers, 1 designer, 1 lead

MEASURED ON

Report completion time, data quality, technician adoption

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